Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Capilara website, mobile experience, booking system, AI features, and related services (collectively, the “Services”). By using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

Capilara is a beauty and hair platform operated by Gio Beauty Glam, located in West Palm Beach, Florida, USA. Bookings made through capilara.app are for in-salon services unless explicitly stated otherwise. Contact: hello@capilara.app.

You must be at least 18 years old, or have parental or guardian consent, to use our Services. You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your account. We reserve the right to suspend or terminate accounts for fraudulent, abusive, or unauthorized activity.

A non-refundable $25 deposit is required to secure every appointment booked through the platform. The deposit is applied toward the final service price on the day of the visit. By confirming a booking, you accept this deposit policy and the cancellation terms below. Prices are subject to change; the price shown at checkout is the price you will be charged for the deposit.

Appointments are generally available Monday through Saturday, 10:00 AM – 7:00 PM Eastern Time, unless otherwise posted. We do not typically take Sunday bookings. Specific stylist availability may vary.

By providing your phone number and email address and checking the SMS consent box when booking, you agree to receive transactional and marketing communications from Capilara and Gio Beauty Glam via email, SMS, WhatsApp, and AI voice calls (through our assistant Riley).

• Message types: appointment confirmations, reminders, updates, scheduling assistance, and occasional promotional offers.
• Message frequency: varies based on your appointment activity and marketing preferences; typically fewer than 10 messages per month.
• Message and data rates: standard message and data rates may apply according to your wireless carrier plan.
• Opt-out: reply STOP to any SMS to unsubscribe. You will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.
• Help: reply HELP to any SMS or contact us at hello@capilara.app for assistance.
• No purchase required: consent to receive messages is not a condition of purchasing any service.
• Carriers: supported carriers include major U.S. wireless providers. Carriers are not liable for delayed or undelivered messages.
• Email opt-out: marketing emails include an unsubscribe link. Transactional emails (booking confirmations, receipts) cannot be opted out of because they are required to provide the service.

All payments are processed by Stripe, a secure third-party payment processor. We do not see or store your full card number, CVV, or bank account details. Prices, taxes, and any applicable fees are shown before checkout. All amounts are in U.S. Dollars unless otherwise stated. You authorize us to charge the card on file for deposits, no-show fees, and any outstanding service balances.

Some services use AI to generate a simulated preview of a hairstyle or color on your photo and to maintain a private record of your previous services (“Hair Memory”). AI previews are simulations, not guarantees of an exact final result. Actual results depend on your hair condition, texture, history, lighting, and other factors at the time of service. We recommend a consultation before any major service.

You agree to use the Services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Services. We reserve the right to refuse service, cancel a booking, or remove access to the platform for abusive behavior, fraudulent payments, harassment, repeated no-shows, or violation of these Terms.

All content, branding, software, designs, and materials on capilara.app are owned by or licensed to Gio Beauty Glam and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written permission, except for your own personal, non-commercial use.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not guarantee that the Services will be uninterrupted, error-free, or completely secure.

To the maximum extent permitted by applicable law, the total liability of Capilara, Gio Beauty Glam, and their owner for any claim arising out of or relating to these Terms or the Services is limited to the amount you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

You agree to indemnify and hold harmless Capilara, Gio Beauty Glam, and Jonathan Granadillo from any claims, damages, liabilities, costs, or expenses arising out of your use of the Services, your violation of these Terms, or your violation of any rights of another party.

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of law principles. Any dispute arising from these Terms or the Services shall be resolved in the state or federal courts located in Palm Beach County, Florida.

We may update these Terms from time to time. The latest version will always be available at www.capilara.app/terms with the effective date shown at the top. Continued use of the Services after an update means you accept the new Terms.

Questions about these Terms: hello@capilara.app.